Current reporting method
This page does not publish automated live component checks or an uptime percentage. AZ Digital posts confirmed merchant-impacting incident notices here when there is verified information suitable for public release. The absence of a notice is not a guarantee of availability.
Storefront assistant
Voice sessions depend on the storefront widget, Shopify app proxy, admission controls, OpenAI, Google Gemini Live, PostgreSQL, and Redis. This page does not automatically test that chain.
Merchant dashboard
Installation, settings, knowledge, test, analytics, usage, and billing surfaces depend on Shopify authentication and the VoiceAgent application origin.
Background processing
Knowledge, compliance, retention, conversation review, and billing workers run separately from a page load. Reachability here is not proof that those jobs completed.
Provider dependencies
Shopify, OpenAI, Google, Vercel, Supabase, and Upstash maintain their own service reporting. A provider notice may affect VoiceAgent even before AZ Digital publishes an app-specific update.
Incident history and maintenance
Public incident entries will identify the confirmed impact, known start time, update time, and resolution when those facts are available. No historical incident entry has been posted on this page. Planned maintenance notices that may materially affect merchants will be posted here when confirmed.
Report a suspected incident
Email support@azdigitalinc.comwith VoiceAgent service issue in the subject. Include the store domain, approximate time and time zone, affected surface, and anonymous conversation ID if available. Do not send credentials, customer or order data, raw audio, or payment information.
Email is the alternate contact path if this same-origin page is unavailable. Response times vary and no uptime or response-time SLA is stated on this page.