What to include
Help us investigate without exposing shopper or store secrets:
- Your permanent
myshopify.comstore domain. - The approximate time of the issue and your time zone.
- The anonymous conversation ID shown by the app, if one is available.
- The page and action involved, the expected result, and what happened instead.
- Screenshots that have been checked for private information.
Do not send sensitive information
Do not email passwords, API keys, Shopify access tokens, payment-card details, customer or order data, raw shopper audio, full transcripts, database credentials, or one-time authentication codes. AZ Digital will never ask for those items in a support ticket.
Setup and operation
We can help with installation, eligibility confirmation, knowledge sync, language settings, the theme app embed, test conversations, usage controls, and troubleshooting.
Billing questions
Include the store domain and the Shopify billing screen involved. Do not send card or bank information. Shopify remains the source of the final app charge.
Privacy and deletion
Merchants can request help locating or deleting an individual redacted conversation review. For broader privacy or deletion requests, email from an address authorized for the store.
Service or security issue
Put Service issue or Security reportin the subject line so it can be triaged. Avoid exploit details in an initial message if they contain live credentials or personal data.
Company contact
AZ Digital Inc.338 Baverstock Cres
Milton, ON L9T 5K9
Canada
+1 416 509 5797